People Operations SupervisorMicrosoft | Mexico City, MexicoHybrid: 3 Days Onsite Per WeekRegional Scope: Supporting People Operations across the AmericasMake Every Employee Experience Matter!Microsoft, we believe every stage of the employee journey matters—including how we support employees through important career transitions.We're looking for a collaborative, detail-oriented People Operations Supervisor to join our People Team in Mexico City and help shape the future of employee experiences!In this role, you'll play an important part in transforming how we deliver People Operations services across the Americas. You'll help create seamless, thoughtful, and compliant offboarding experiences while supporting a team responsible for managing complex employee transitions. You'll collaborate with colleagues across HR, Payroll, Finance, and other partner teams to simplify processes, solve challenges, and deliver consistent, high-quality employee experiences. This is an opportunity to combine your passion for people, operational excellence, and innovation to make a meaningful impact at scale. Your Opportunity to Make an ImpactAs a People Operations Supervisor, you'll help lead the delivery of offboarding services while identifying opportunities to improve how we support employees and the business.🌟 Lead & Empower- Provide day-to-day guidance and oversight to external team members, helping ensure consistent, high-quality service delivery.
- Serve as a key escalation point for complex employee transitions, sensitive situations, and operational challenges.
- Build strong relationships across teams to support collaboration, accountability, and shared success.
🔐 Protect What Matters- Help safeguard employee information by maintaining strong standards for data privacy, security, accuracy, and compliance.
- Support complex offboarding activities while ensuring employee records, documentation, and transactions are handled with care.
- Identify potential risks and help ensure processes align with applicable policies and regulatory requirements.
💡 Simplify & Improve- Look beyond individual transactions to identify recurring challenges, uncover root causes, and recommend lasting solutions.
- Help improve workflows, documentation, and operational processes to create more efficient and reliable employee experiences.
- Partner with stakeholders to strengthen service delivery and drive continuous improvement.
🚀 Innovate & Transform- Explore opportunities to use AI, automation, and digital tools to simplify processes and reduce manual work.
- Bring fresh ideas and a problem-solving mindset to improve accuracy, efficiency, and the employee experience.
- Support the adoption of new tools and innovative ways of working across People Operations.
💜 Deliver Exceptional Employee Experiences- Help coordinate high-volume employee transitions across the Americas with professionalism, accuracy, and care.
- Partner with HR, Payroll, Finance, and ot
