New Hanover County Senior Resource Center seeks a forward-thinking, creative, and motivated leader to serve as its Recreation and Operations Program Manager. This position provides strategic leadership and operational oversight in support of New Hanover County’s vision and the Senior Resource Center’s mission. The Program Manager is responsible for leading innovative recreation programming and daily center operations, fostering a dynamic, fast-paced environment while ensuring the delivery of high-quality programs, services, and experiences that enrich the lives of older adults. The Program Manager leads the planning, implementation, and evaluation of recreation activities, evidence-based health promotion programs, community engagement initiatives, and operations at the Senior Resource Center, including offsite locations and virtual programming. The successful candidate will build upon an established foundation of programming while expanding engaging, diverse, and accessible opportunities that meet or exceed North Carolina Division of Aging Services Senior Center of Excellence standards. Reporting to the Senior Resource Center Director, this position serves as a key member of the management team, contributing to strategic planning, program development, grant management, performance measurement, official reporting, and effective communication. Responsibilities include supervising staff, coordinating with community partners, serving as the SRC liaison to Facilities Management and Parks & Gardens, overseeing recreation and operations budgets, and supporting grant development and reporting in accordance with applicable local, state, and federal requirements. Strong leadership, supervisory, organizational, and multi-program management skills are essential, along with a commitment to exceptional customer service for participants, instructors, and community partners. Key Responsibilities Provide positive, engaging leadership and direct supervision to the Senior Resource Center recreation and operations team. Develop effective partnerships and communications with community agency, volunteers, and customers. Oversee the planning, delivery, and evaluation of recreation, evidence-based health promotion, and community engagement programs across onsite, offsite, and virtual settings. Guide recreation scheduling and the development of monthly activity calendars offering physical, social, intellectual, and wellness opportunities, including special events. Oversee production and distribution of the monthly newsletter, program articles, flyers, and promotional materials; coordinate announcements with media outlets. Provide oversight for guest services and respond to public inquiries regarding programs, activities, registration, and participation. Administer and analyze annual participant and nonparticipant surveys and use findings to improve programs and services. Lead the Senior Center of Excellence certification and reporting process, ensuring timely submissions and accurate, organized documentation. Prepare monthly recreation performance reports, including attendance, participant demographics, program activity, and outcome measures to support data-informed decisions. Coordinate updates to the agency website, social media, and other communications channels; maintain the newsletter distribution list. Facilitate the recreation advisory committee and actively contribute to the Master Aging Plan committee. Protect the confidentiality of participant information, personnel matters, departmental records, and other sensitive information. Represent the Senior Resource Center through presentations to civic organizations and community groups. Assist the Director with budget development, resource management, and fiscal oversight. Serve as backup to the Senior Resource Center Director as assigned, supporting continuity of leadership and operations. New Hanover County is dedicated to the recruitment and recognition of a talented and div
