8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! Position Overview
As a Senior Coordinator, Accounts Receivable – Compliance Contract Resolution, you will support CarMax’s Accounting organization by managing complex receivables, analyzing outstanding amounts, and executing appropriate collection strategies in alignment with federal, state, and local collection laws. With minimal guidance, you will determine the most effective course of action for collecting funds related to financed contracts, returned checks, unrecorded liens, and other recovery items, using discretion and independent judgment to protect CarMax from financial and compliance risk. This role requires precise communication of sensitive information, strong collaboration with partners, and a leadership mindset that supports team development and coaching.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.
Team Overview
This role supports Accounting by managing advanced collections activities, analyzing outstanding receivables, determining compliant collection strategies, communicating complex information, and contributing to team success by coaching associates and partnering on cross functional initiatives.
Role Responsibilities
Perform collection activities including customer outreach via phone and written communication, documenting all actions accurately.
Communicate sensitive and complex collection strategies to vendors and internal partners including Field Leadership, Accounting, Legal, Finance Support, Asset Protection, Customer Relations, and C
