7198 - Miami Lakes - 6300 NW 167th St, Miami Lakes, Florida, 33014CarMax, the way your career should be! Position Overview
As a Service Operator, you will play a vital role in delivering exceptional customer service and ensuring smooth operations within our Service Department. From assisting customers in person and over the phone to supporting service processes before, during, and after repairs, you’ll be the friendly, knowledgeable point of contact that keeps everything running efficiently. This is your opportunity to join a best-in-class team at CarMax, where innovation, integrity, and putting people first are at the heart of everything we do.
Why CarMax
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset
Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences
Schedule service appointments and provide accurate routing of calls and inquiries
Deliver timely written messages to the appropriate team members for follow-up
Manage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive
Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines
Follow CarMax Environmental, Health and Safety EH&S requirements and maintain a clean and orderly work area.
Required Qualifications
Strong interpersonal and communication skills, with proven abil
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