Overview
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Microsoft MCAPS Core organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join MCAPS Core and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Strategy & Transformation team identifies emerging opportunities and drives programmatic transformation across MCAPS Core, our customers, partners, and account teams. We design and test new programs, operating models, and customer experiences, then we scale what works to deliver AI-first transformation, customer growth, and measurable commercial impact.
As a Business Strategy Manager for the AI-First Operating Model team, you will help reimagine how MCAPS Core operates in the future – how we deliver outcomes through agentic workflows, what work is assigned to human and token capital, and how we transform our roles, responsibilities, talent strategy and culture. You will bring frameworks and methodologies to business teams, run workstreams in agile sprints, and turn analysis into strategies and recommendations that senior executives can act on. This opportunity will allow you to demonstrate your capabilities managing complex programs, developing transformation strategies, and engaging with senior leaders on defining the future of work.
We are looking for a candidate who thinks boldly and ambitiously about reimagining the way we work — someone who opens the aperture to what is possible, pressure-tests the status quo rather than accepting it, and brings a track record of experimenting with and adopting AI to reimagine their own work. You will pair that ambition with a well-developed consulting toolkit: structured problem solving, excellent written communication, and the ability to influence senior leaders. If you like to dig in and deliver, bring structure to ambiguous problems, and thrive in a fast-paced environment, this may be the role for you.
Responsibilities
- You will think boldly about how work could be done differently, opening the aperture to what is possible with AI and pressure-testing the status quo rather than optimizing around it
- You will lead a cross-functional team to define the future-state, AI-first operating model for assigned workstreams, including the vision, workflows, requirements and roadmap from today’s model to that future
- You will provide frameworks, methodologies, and advisory support to business teams, equipping them to apply
