Microsoft’s Cloud Operations + Innovation CO+I team powers the infrastructure behind our cloud services. We’re looking for an IT Technical Trainer to help datacenter technicians build the knowledge and practical skills they need to succeed. In this role, you’ll deliver engaging technical training, identify learning needs, and work with colleagues to keep training aligned with evolving technologies and operational processes. You’ll support learners at different stages of their careers and help create an inclusive environment where everyone feels comfortable asking questions and developing their skills.This is an on-site datacenter role, with limited opportunities to work from home. At Microsoft, we bring a growth mindset to our work, collaborate to achieve shared goals, and act with respect, integrity, and accountability. We’re committed to a workplace where everyone can thrive
Responsibilities
- Deliver technical training in person and virtually, using presentations, discussions, hands-on labs, simulations, and other methods suited to the learning objectives.
- Prepare and adapt learning experiences to meet workforce needs and support datacenter operational goals.
- Stay informed about relevant technologies, features, and processes, and incorporate updates into training delivery.
- Use feedback and relevant measures to evaluate learning effectiveness and identify improvements.
- Create a supportive learning environment, encourage questions, and adapt your approach to help learners understand and apply key concepts.
- Guide hands-on activities and provide constructive coaching that supports learners’ development.
- Share feedback on course content with the wider Learning team to help keep training consistent, relevant, and effective.
- Contribute to procedural change-management activities and embody Microsoft’s culture and values.
Qualifications
Required qualifications- A bachelor’s degree in a relevant field and practical experience in training, education, information technology, cloud systems, datacenter or server environments, or computer technologies; or equivalent practical experience.
- Ability to explain technical concepts clearly and support learning through a range of delivery methods.
- Ability to meet applicable Microsoft, customer, and/or government security screening requirements.
Background check requirement: This role requires a Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.Preferred qualifications- Demonstrated experience in datacenter or IT operations across relevant functions.
- Strong written and interpersonal communication skills, including the ability to communicate clearly with stakeholders and organizational leaders.
- A technical training certification, such as CompTIA CTT+, an equivalent qualification, or the ability to complete a relevant certification within six months of hire.
- A relevant industry framework or technical certification, such as ITI
