n POSITION SUMMARY n Schedule services for individuals and large groups using spasalon reservations software system Call guests to confirm scheduled services Answer questions about available services Update the reservationscancellations list throughout the day inform providers of lastminute changes and resolve scheduling issues as needed by working with supervisormanager Check in guests for appointments confirm first and last name and provide general spa orientation to guests upon arrival Promote and sell spasalon services Stock and maintain retail sales items and promote the sale of retail items and additional spa services Maintain knowledge of spa services and amenities Maintain knowledge of current trends within the spa industry Obtain assigned bank and account for contracted monies obtain change required for expected business level and keep bank secure at all times Process guest payments for spasalon services and obtain payment authorization as needed Accept and log cash tips for employees Balance scan and drop receipts with Accounting Communicate housekeeping engineering and maintenance needs to the relevant departmentsn n Report accidents injuries and unsafe work conditions to manager Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisorsn n PREFERRED QUALIFICATIONSn Education High school diploma or GED equivalentn Related Work Experience Less than 1year related work experiencen Supervisory Experience No supervisory experiencen License or Certification Nonen n nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law
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