n JOB SUMMARY n n Directs and motivates team while personally assisting in providing high quality service based on requirements and standards Monitors and controls financial and administrative responsibilities including asset protection Provides clear and concise communications to everyone having ownership in the success of the event Identifies training opportunities and plans a strategy to accomplish goalsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 2 years experience in the event management food and beverage or related professional arean n CORE WORK ACTIVITIES n n Managing Banquet Operations n Projects supply needs for the department eg tables and chairs banquet tables meeting sets propsn Applies knowledge of all laws as they relate to an eventn Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfactionn Adheres to and reinforces all standards policies and proceduresn Maintains established sanitation levelsn Manages departmental inventories and maintains equipmentn Schedules Event Services staff to forecast and service standards while maximizing profitsn Assists team in developing lasting relationships with groups to retain business and increase growthn n Participating in and Leading Banquet Teams n Sets goals and delegates tasks to improve departmental performancen Conducts monthly department meetings with the Banquet teamn Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trendsn Acts as a liaison to the kitchen staffn Leads shifts and actively participates in the servicing of eventsn n Executing Event Services Operations and Maintaining Inventories n Attends preevent meetings as needed to understand group needsn Establishes consistent standards for meeting room sets and VIP meeting room setsn Conducts function room inspections prior to each function to verify the room is set according to specificationsn Maintains cleanliness and sanitation standards in all event operation areasn Acts as a liaison between Banquets Event Planning Event Technology teams and the group contact throughout the eventn Projects supply needs for the department eg pads pens candy jars bottled waterwater pitchersn Coordinates routine maintenance to verify a quality meeting facilityn Resolves issues andor suggest alternatives to previous arrangements if necessaryn Attends and participates in all pertinent meetingsn Leads shifts and actively participates in the servicing of eventsn Verifies function rooms are set according to event documentation Banquet Event Orders resumes etc and customer requirementsn n Verifying and Providing Exceptional Customer Service n Sets a positive example for guest relationsn Interacts with guests to obtain feedback on product quality and service levelsn Responds to and handles guest problems and complaintsn Encourages employees to provide excellent customer servicen Verifies employees understand expectations and parametersn Strives to improve service performancen Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementn Reviews comment cards and guest satisfaction results with employeesn n Conducting Human Resources Activities n Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety proceduresn Observes service behaviors of employees and provides feedback to individualsn Monitors progress and leads discussion with staff each periodn Participates in the development and implementation of corrective action plansn Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfactionn Attends and participates in all pertinent meetingsn Establishes and maintains open collaborative relationships with associates and ensures associates do the same within the teamn Conducts associate performance appraisals and provides feedback as neededn Solicits associate feedback utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concernsn Observes service behaviors of associates and provides feedback to individualsn Communicates performance expectations in accordance with job descriptions for each positionn Verifies property policies are applied fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Processn Brings issues to the attention of supervisor andor Human Resources as necessaryn Verifies associates understand expectations and parametersn Delegates tasks to verify room sets are on time and meet Event Service Standardsn n nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming 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