n JOB SUMMARY n n Supervises daily Food and Beverage FB shift operation and monitors compliance with all FB policies standards and procedures Manages daytoday operations verifying that the quality standards and meeting the expectations of the customers on a daily basis Maintains the operating budget and verifies that standards and legal obligations are followed Develops specific goals and plans to prioritize organize and accomplish workn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the food and beverage culinary or related professional arean ORn 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional arean n CORE WORK ACTIVITIES n n Managing DaytoDay Operations n Assists in the ordering of Food and Beverage FB supplies cleaning supplies and uniformsn Supervises daily FB shift operation and monitors compliance with all FB policies standards and proceduresn Supports and supervises an effective monthly self inspection programn Operates all department equipment as necessary and reports malfunctionn Supervises staffing levels to verify that guest service operational needs and financial objective are metn Encourages and builds mutual trust respect and cooperation among team membersn Understands employee positions well enough to perform duties in employees absencen Develops specific goals and plans to prioritize organize and accomplish workn Monitors and maintains the productivity level of employeesn Verifies that all team memberssupervisors understand the brand specific philosophyn Maintains the operating budget and verifies that standards and legal obligations are followedn Assists supervisors in understanding team members ever changing needs and expectations and how to exceed themn Celebrates and fosters decisions that result in successes as well as failuresn Communicates areas that need attention to staff and follows up to verify understandingn Coordinates cleaning program in all FB areas eg General clean identifying trends and making recommendation for improvementsn Establishes and maintains open collaborative relationships with employeesn Creates and nurtures a property environment that emphasizes motivation empowerment teamwork and passion for providing servicen Follows property specific second effort and recovery plann Stays readily available approachable for all team membersn Demonstrates knowledge of the brand specific service culturen n Providing Exceptional Customer Service n Provides services that are above and beyond for customer satisfaction and retentionn Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when neededn Serves as a role model to demonstrate appropriate behaviorsn Manages daytoday operations monitors quality and standards and meets the expectations of the customers on a daily basisn Takes proactive approaches when dealing with guest concernsn Sets a positive example for guest relationsn Stays readily available approachable for all guestsn Reviews comment cards and guest satisfaction result with employeesn Responds in a timely manner to customer service department requestn n Additional Responsibilities n Provides information to supervisors and coworkers by telephone in written form email or in personn Provides guidance and direction to subordinates including setting performance standards and monitoring performancen Analyzes information and evaluates results to choose the best solution and solve problemsn Performs hourly job function if necessaryn Extends professionalism and courtesy to team members at all timesn Comprehends budgets operating statements and payroll progress reportn Performs other duties as assigned to meet business needsn nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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