n JOB SUMMARY n n Supports the General Manager and hisher team by assisting on administrative responsibilities Duties include organizing composing and distributing correspondence to both employees and guests initial response and follow up to inquiries and collecting and tracking problem resolution informationn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 1 year experience in the administrative assistance clerical services or related professional arean ORn 2year degree from an accredited university in Secretarial Studies Business Administration Hotel and Restaurant Management or related major no work experience requiredn n CORE WORK ACTIVITIES n n Providing Documentation and Reporting Support n Assists managers in preparation of various reports and presentationsn Attends transcribes and distributes minutes and participate in staff meetings executive committee meeting and department meetings as neededn Makes new files maintains existing filesn Maintains giveawaydonation files and assists in making reservationsn Provides administrative support to managers and departmentn n Supporting Correspondence n Composes produces and signs correspondence on routine mattersn Produces and distributes correspondence as requiredn Answers department phonesn Acts as a receptionist for manager and when necessary other department members providing assistance to callers as requiredn Sorts and distributes mailn n Providing Exceptional Customer Service n Providing services that are above and beyond for customer satisfaction and retentionn Ensures the quality standards and meets the expectations of the customers on a daily basisn Attends meetings and communicates with executive and peers as an effort to improve quality of servicen n Additional Responsibilities n Ensures VIP amenity requests from GMDOPS are handled in timely mannern Signs for managers and release with specific permissionn Communicates the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safetyn Attends meetings to plan organize prioritize coordinate and manage activitiesn Works with other people to gather the information necessary to manage projects achieve goals and resolve problemsn Informs andor updates the executives and peers on relevant information in a timely mannern nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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