n JOB SUMMARY n n Responsible for handling local social catering opportunities for the property Responsible for achieving and exceeding the hotel catering sales revenue goals Provides daytoday supervision to Catering Sales associates that are onproperty dependent on the volume of local social catering business Contracts and closes local catering and social business and ensures that business is turned over properly and in a timely fashion for quality service delivery Achieves catering revenue goals by actively upselling each business opportunity to maximize revenue Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experiencen n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 2 years experience in the sales and marketing guest services front desk or related professional arean ORn 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major no work experience requiredn n CORE WORK ACTIVITIES n n Maximizing Revenue Managing Profitability n Identifies qualifies and solicits new catering business to achieve personal and hotel revenue goalsn Proactively solicits affiliate business associated with citywide eventsn Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc and knows how to sell against themn Maximizes revenue by upselling packages and creative food and beverage offeringsn Identifies and implements process improvements and best practicesn Gains understanding of the hotels primary target customer and service expectationsn Ensures successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and the businessn n Managing Sales Activities n Manages the sales efforts for the hotel related to local social catering businessn Responds to incoming catering opportunities for the hoteln Closes the best opportunities for the hotel based on market conditions and hotel needsn Uses negotiating skills and creative selling abilities to close on business and negotiate contractsn Designs develops and sells creative catered eventsn Develops and manages catering sales revenue and operation budgets and provides forecasting reportsn Identifies and assists with selling implementing and followingthrough on catering promotionsn Promotes accountability to drive superior business resultsn Executes Sales strategies and business processesn Executes and supports Customer Service Standards and hotels Brand Standardsn Executes and supports the operational aspects of business booked eg generating proposal writing contract customer correspondencen Participates in and practice daily service basics of the brand ie MHR Spirit to Serve Daily Basics RHR Savvy Service Basics Courtyard Basics of the Dayn n Building Successful Relationships n Works collaboratively with property Sales and Marketing colleagues and Above Property Sales as well as other hotel departments to ensure sales efforts are coordinated complementary and not duplicativen Develops a close working relationship with operations to ensure execution of strategies at the hotel leveln Works with the management team to create and implement a catering sales plan addressing revenue customers and marketn Works with the propertys Food and Beverage team to develop menus that drive salesn Interacts effectively with vendors competitors local community catering associations and other hotel departments including Sales Kitchen and Events in order to ensure guest satisfactionn Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of servicen n Providing Exceptional Customer Service n Serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the programeventn Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their programeventn Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott Internationaln Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership andor other appropriate stakeholdersn n Additional Responsibilities n Performs other duties as assigned to meet business needsn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest s
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