n JOB SUMMARY n n Directs and motivates team while personally assisting in providing high quality service based on requirements and standards Monitors and controls financial and administrative responsibilities including asset protection Provides clear and concise communications to everyone having ownership in the success of the event Identifies training opportunities and plans a strategy to accomplish goalsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 2 years experience in the event management food and beverage or related professional arean n CORE WORK ACTIVITIES n n Managing Banquet Operations n Projects supply needs for the department eg china glass silver buffet presentations propsn Applies knowledge of all laws as they relate to an eventn Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfactionn Adheres to and reinforces all standards policies and proceduresn Maintains established sanitation levelsn Manages departmental inventories and maintains equipmentn Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventoryn Schedules banquet service staff to forecast and service standards while maximizing profitsn Assists team in developing lasting relationships with groups to retain business and increase growthn n Participating in and Leading Banquet Teams n Sets goals and delegates tasks to improve departmental performancen Conducts monthly department meetings with the Banquet teamn Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trendsn Acts as a liaison to the kitchen staffn Leads shifts and actively participates in the servicing of eventsn n Ensuring and Providing Exceptional Customer Service n Sets a positive example for guest relationsn Interacts with guests to obtain feedback on product quality and service levelsn Responds to and handles guest problems and complaintsn Empowers employees to provide excellent customer servicen Ensures employees understand expectations and parametersn Strives to improve service performancen Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementn Reviews comment cards and guest satisfaction results with employeesn n Conducting Human Resources Activities n Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety proceduresn Observes service behaviors of employees and provides feedback to individualsn Monitors progress and leads discussion with staff each periodn Participates in the development and implementation of corrective action plansn Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges focuses on continuous improvement of guest satisfactionn Attends and participates in all pertinent meetingsn nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
