n JOB SUMMARY n n Serves as the property Manager on Duty and oversees all property operations during the overnight shift Ensures that the highest levels of hospitality and service are provided during the overnight shift Represents property management in resolving any guest or property related situation Personally assisting in resolving any issues and completing tasksn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional arean n CORE WORK ACTIVITIES n n Monitoring Property Operations n Monitors and ensures compliance with all Guidelines to Operationsn Ensures all employees are in proper uniform and are properly groomed grooming standards in employee handbookn Ensures employees are working in a safe environmentn Manages all periodend inventoriesn n Supporting Profitability and Revenue Goals n Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvementn Assists in the response and resolution of all guest issues received directly from guests or from Guest Relationsn Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 daysn Monitors that the supervisor is researchingprocessing all chargebacks and rebates on a timely basisn Administers plans and actions to keep chargebacks and rebates to a minimumn Ensures all employees are adhering to proper cash handling procedures and monitors overageshortagesn Manages employee hoursn Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issuesn n Supporting Human Resources Activities n Promotes participation in property safetyrelated programsn Monitors employee attendance and records absencestardinessn Promotes teamwork and employee moralen Keeps employees informed regarding new operational procedures standards or programsn Assists supervisors in handling employee performance issues eg performance reviews counseling and recommendationsn Ensures all employees have complete knowledge of emergency proceduresn Encourages employee relations through gifts parties outingsn Creates incentives that will promote better service and profit for the propertyn Assists operations manager in processing employee payroll weeklyn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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