n JOB SUMMARYnnThe IT Technician CEC provides onsite and remote technical support for Customer Engagement Center operations including enduser computing hardware and peripherals Windows systems connectivity and physicalsite technology The position provides elevated technical support supports hardware lifecycle activities and partners with CEC Service Desk Asset Management Network Security Facilities vendors and other technology teams to maintain reliable CEC technology servicesn CANDIDATE PROFILE n Required nn Bachelors degree or equivalent combination of relevant education technical training certifications and professional experiencen 2 years of Information Technology experience in desktopendpoint support hardware troubleshooting or related technical supportn Working knowledge of Windows operating systems PC hardware peripherals printers basic networkingconnectivity and enterprise technology environmentsn n Experience troubleshooting hardware and software issues and working within an IT servicemanagement and technical escalation environmentn CORE WORK ACTIVITIES n EndUser Technical Support Install configure maintain troubleshoot repair and replace PCs laptops peripherals printers software and related CEC technology Provide elevated troubleshooting and onsite support for issues requiring escalation beyond initial Service Desk supportn Hardware Asset Lifecycle Support hardware deployment imaging breakfix replacement refresh inventory recovery and disposition activitiesn Infrastructure Smart Hands Support Provide onsite assistance for CEC technology infrastructure including physical support of network equipment connectivity cabling device installationreplacement and IDFMDFrelated activities in coordination with Network Facilities vendors and other specialized teamsn Incident Escalation Management Own assigned incidents and service requests through resolution maintain appropriate documentation and coordinate complex technical issues across Service Desk Network Security Asset Management Facilities vendors and other resolver teams n CEC Operational Support Support technology implementations site changes business events audits infrastructure validation and planned afterhours technical activities as required to maintain CEC operations Documented onsite work includes imaging infrastructure networkswitch validation IDF support and major CEC businessevent supportnn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associatesWe are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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