Guest Experience Expert n London Marriott Hotel Marble Arch nAt Marriott Hotels we believe our legacy is built by the people who bring it to life every day As part of a team that has helped shape the future of hospitality you will be empowered to make an impact share your ideas and elevate every guest experience Whether you are developing your expertise discovering a new role moving between hotels or pursuing opportunities around the world we support you at every stage of your journey nAs part of the Marriott International family Marriott offers more than a job It is an opportunity to be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you n Position Summary nThe Guest Experience Expert is responsible for creating memorable and personalised guest experiences throughout the guest journey from arrival to departure This role goes beyond traditional front desk responsibilities by proactively addressing guest needs resolving requests providing local recommendations and ensuring every interaction reflects Marriotts commitment to exceptional hospitality and service excellencen What Youll Do nn Welcome guests warmly complete checkin and checkout procedures and ensure a seamless arrival and departure experiencen Anticipate guest needs and proactively provide solutions recommendations and personalised service throughout their stayn Respond to guest questions concerns and service requests in a professional timely and positive mannern Process reservations room assignments room changes extensions and billing adjustments using hotel systems such as OPERA Fidelio PMS or FOSSEn Coordinate with Housekeeping Engineering Security and other departments to resolve guest concerns efficientlyn Provide guests with information and recommendations regarding local attractions dining events and hotel servicesn Arrange transportation special services and personalised guest requests including conciergerelated supportn Process payments handle cash transactions balance cash floats and comply with Marriott cash handling proceduresn Prepare and review operational reports shift logs arrivals departures and guest information recordsn Maintain guest confidentiality follow company policies and uphold quality safety and brand standards at all timesnn What Youll Bring nn Higher Education qualification Diploma or equivalentn No previous hospitality experience is required customer service experience would be advantageousn Excellent customer service skills with a genuine passion for creating memorable guest experiencesn Strong communication listening and interpersonal skillsn Ability to effectively solve problems and make sound decisions in a fastpaced environmentn Good computer literacy and the ability to learn hotel operating systemsn Strong organisational multitasking and timemanagement abilitiesn Positive attitude adaptability and a professional approach to guest interactionsn Ability to work collaboratively within a team and build positive working relationships across departmentsn High levels of integrity dependability and attention to detailnn Our Benefits nAt Marriott we put people first its one of our distinctive core valuesnn Through Explore by Marriott Bonvoy our associates have access to special room rates discounts on food and beverage experiences and more across Marriotts portfolio of 30 hotel brands and 9500 properties worldwiden Associates receive paid leave to use for vacations sick time holidays and moren Through our global TakeCare platform associates have access to locally driven wellbeing activities and resources designed to meet people where they aren Depending on the property and role additional local benefits may also be availablenn Our awardwinning culture nMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among othersnVisit
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