n Overview n The FB Coordinator supports the outlet managers and venue leadership teams in the smooth efficient and organized operation of all Food Beverage outlets This role serves as the central communication hub of the departmentensuring administrative excellence managing systems and supporting the delivery of refined seamless guest experiences n Key Responsibilities n Administrative Operational Support n n Provide comprehensive administrative support to outlet managers and venue leadership teams n Perform departmental communications events overall FB communications n Maintain and update department SOPs menus entertainment schedules n Assist with onboarding processes documentation and communication for new FB talent n Manage graphic layouts of weekly and monthly FB menus and inhouse collaterals n n Reservation Systems Digital Presence n n Oversee and maintain all FB reservation platforms including OpenTable and TheFork for all the outlets Anima Punch Room Jade The Roof n Daily calling back the reservation of all outlets to confirm the presence of the guests n Manage daily the Hostess email replying to the guest within 24 hours in case of day off making sure the email will be checked from the Managers in charge of the day to avoid business loss n Ensure all outlet information operating hours menus and eventsactivations are accurately uploaded and kept current communication to all the departments is UpToDate n Monitor reservation flow pacing and table allocation to support outlet operations n Ensure all guest online reviews on these platforms are responded to in a timely brandaligned manner n n Hostess GuestFacing Responsibilities n n Warmly welcome guests and act as a brand ambassador in all interactions n Manage reservations walkins and seating plans to optimize guest flow and outlet efficiency n Coordinate with the service team and outlet managers to ensure seamless table management and guest satisfaction n Support VIP recognition and escort VIP guests to their tables when required n Maintain an organized and refined host stand including menus reservation notes and communication logs n Communicate internally and to the GM about all VIPs Journalists coming to the outlets in advance n Check daily bill folders menu condition and change when needed n n Guest Experience Service Excellence Recovery n n Support Guest Relations tasks for FB including managing VIP information special requests and prearrival coordination n Monitor guest feedback platforms Medallia social channels Google TheFork OpenTable and compile actionable insights for outlet managers n Makes an input of all the negative cases to GXP with service recovery followup n n Events Entertainment Programming n n Assist in coordinating internal and external events special menus collaborations and seasonal activations n Manage communications between FB Events Culinary Marketing and other departments to ensure flawless execution n Support administrative aspects of private dining and group reservations when required n Maintain the internal event calendar with accurate and uptodate information including dates and times for all the venues n n n Details Digital Platform Online Reputation Management n n Oversee and update content on digital FB platforms includingn n OpenTable n The Fork n n Respond promptly and professionally to guest reviews and comments onn n Google n TripAdvisor n Reservation platforms and apps n n Collaborate with the Marketing team to ensure a consistent voice and messaging across all channels n Ensure all communications on digital platforms and The Rome EDITION website are always updated with correct details and schedule n n n Others n n Coordinate event guest lists in collaboration with the hostess team n Revise and update weekly elevator flyers and internal promotional materials n Maintain the internal event calendar with accurate and uptodate information including dates and times n Draft emails and internal communications to inform hotel staff about FB activities n Upload and organize FB content in the designated folders on the shared drive n n
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