n JOB SUMMARY n n Entry level management position that focuses on supporting the daytoday activities of Rooms Operations and supervision of related areas that include Housekeeping Recreation Laundry Staff AYS and ConciergeGuest Services Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the propertys cleanliness standards Strives to ensure guest and employee satisfaction and achieve the operating budgetn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional arean ORn 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional arean n CORE WORK ACTIVITIES n n Supporting the Management of Rooms Operations Activities n Opens and closes Front Desk shifts Housekeeping and ensuring completion of assigned shift checklist and other dutiesn Runs and reviews critical information contained in room operations reportsn Understands the functions of the Recreation Laundry Housekeeping Bell Staff AYS Front Desk and ConciergeGuest Services operationsn Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations managementn Operates all department equipment as necessary and reporting malfunctionsn Ensures employees have the proper supplies and uniformsn Understands night audit procedures and being able to comprehend and utilize reports as necessaryn Understands and complies with loss prevention policies and proceduresn n Contributing Information to Support Managing to Budget n Supervises same day selling procedures to maximize room revenue and property occupancyn Verifies accuracy of room rates to maximize revenue opportunitiesn Uses budgets operating statements and payroll progress reports as needed to assist in the management of the Room Operationsn Participates in the management of departmental controllable expenses to achieve or exceed budgeted goalsn Understands the impact of Room Operations on the overall property financial goals and objectivesn n Providing for and Managing the Guest Experience n Participates as needed in the investigation of employee and guest accidentsn Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences andn Sets a positive example for guest relationsn Interacts with guests to obtain feedback on product quality and service levels effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessaryn Assists in the review of comment cards and guest satisfaction results with employeesn n Managing and Conducting Human Resources Activities n Provides support for operational functions as necessaryn Trains staff and monitoring adherence to all relevant policies and proceduresn Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired resultsn Supervises staffing levels to ensure that guest service operational needs and financial objectives are metn Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency proceduresn Observes service behaviors of employees and providing feedback to individuals continuously striving to improve service performancen Empowers employees to provide excellent customer service within guidelinesn Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skillsn Uses all available on the job training tools for employees supervising ongoing training initiatives and conducting training when appropriaten Communicates performance expectations employees in accordance with job descriptions for each positionn Participates in the employee performance appraisal process giving feedback to Room Operations Managers on individual employee performance issuesn Coaches counsels and encourages employeesn Participates in employee progressive disciplinary procedures as requiredn Handles employee questions and concernsn Participates in an ongoing employee recognition programn Effectively schedules employees to business demands and tracks employee time and attendancen Assists in performing the payroll functionn Oversees daily shift operations and ensures compliance with all policies standards and proceduresn nnn nn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondisc
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