As a technology leader at Carnegie Mellon University, you will provide executive leadership for the network, data center, and communications services that support the university’s academic, research, and administrative missions. You will lead an organization responsible for critical infrastructure and services, balancing operational excellence with the continued evolution of how those services are designed, delivered, and managed.Building on a strong technology foundation, supported by sustained investment and regular technology refreshes, the next phase of that evolution is an automation-first operating model spanning university-operated, hosted, and cloud environments. The goal is to make services more consistent, scalable, and easier to deliver while preserving the reliability and service quality the university depends on. Your leadership will be central to that transition.Reporting to the Assistant Vice President for Infrastructure Services, you will lead directors and senior technical experts and engage closely with IT teams and university partners to align capabilities, investments, and service delivery with evolving institutional needs.What You’ll Do:Develop and implement a cohesive, multi-year strategy across the portfolio, including infrastructure architecture, software platforms, management, and automation. Build automation into the operating model through consistent configuration management, standard interfaces, observability, and shared automation platforms and practices.Ensure services are secure, scalable, sustainable, and reliable while continuously improving how they are operated and delivered. Collaborate with IT and campus partners to establish clear service standards and improve resource management, availability, performance, incident response, and lifecycle management. Develop reusable capabilities that enable teams to consume infrastructure consistently, automate processes, and innovate more quickly.Negotiate major vendor contracts, service
