Job Title: End User and Systems AV/VTC TechnicianJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Continental US* * *The Opportunity: Responsible for providing Audio Video/Video Conferencing support to end users across multiple support facilities. The candidate is responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space. This candidate will be responsible for quarterly Preventative Maintenance PM and Remedial Maintenance RM for audio video systems nationwide across multiple regions. This candidate will be required to travel up to 50% of the time. Responsibilities:• Manage and maintain Multimedia Streaming Systems and Video Conferencing VTC equipment ranging from simple desktop to more complex integrated Audio-Video systems.• Configure and maintain collaboration tools Microsoft Teams, Microsoft Town Hall, CISCO Webex and audio/video streaming software.• Provide recommendations and expertise on collaboration tools and video streaming software.• Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment• Identify, isolate and classify network faults identified either manually or via available network management tools.• Assist with setting up Audio/Video for in person and/or hybrid events to include providing user training and support• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer
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