Date Posted: 11/02/2026Req ID: 50884Faculty/Division: Ofc of the Chief Information OfficerDepartment: Enterprise, Applications & Solutions IntegrationCampus: St. George Downtown TorontoPosition Number: 00060260 Existing Vacancy: Yes Description: About us: The Enterprise Applications and Solutions Integration EASI department within the Chief Information Officer’s CIO Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System ROSI; approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications. Your opportunity: Supporting managed workstations and Microsoft Office 365 services, the Digital Workplace team provides the University of Toronto community with efficient support of their standard technology requirements, including machine installation, configuration,disposal, data storage, business continuity, software licensing and updates, virus and ransomware prevention and cleanup, mobile device management, AV support and business solution implementation. Your responsibilities will include: Responding to end-user service requests Listening actively to clients with concerns Applying established standards when deploying software and hardware Responding to service requests in a timely fashion Following-up with end-users on outstanding technical issues Providing orientation to others on work procedures and practices Essential Qualifications: College Diploma 2 years or acceptable combination of equivalent experience. Minimum two years front-line customer support for hardware and software; mobile devices, audio-visual equipment. Working knowledge of Windows 10 & 11, OS X, OS X Server, iOS, Android, Windows Mobile, Microsoft Office Word Excel, PowerPoint, Access, Outlook, Project, Visio and Apple computers. Making minor equipment repairs involving a high level of muscular coordination and/or manual dexterity where precision is essential. Excellent communication skills and customer service. The ability to work in a fast-paced environment where time sensitive matters must be resolved immediately. Proven troubleshooting support skills using technical - Internet search, knowledge base and forums based - resources for hardware, software and applications issue resolution. To be successful in this role you will be: Approachable Communicator Diplomatic Efficient Problem solver Resourceful Team player NOTE: This is a 6-month term position. Closing Date: 11/13/2026, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Term Schedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 06 -- $59,000 with an annual step progression to a maximum of $75,450. Pa
