Overview
Are you passionate about helping organizations transform the way people work through AI? As a Digital Solution Engineer, AI Workforce, you will be a trusted technical advisor to customers, helping them envision, design, validate, and adopt AI-powered solutions across Microsoft 365 Copilot, agents, and the broader Microsoft AI ecosystem.
You will partner with customers and sales teams to lead the technical decision, translating business challenges into secure, scalable solutions and demonstrating how AI can deliver meaningful business outcomes. You will use your technical expertise and consultative skills to conduct technical discovery, deliver compelling L300+ demonstrations and workshops, design solution architectures, build prototypes and agents, and lead proofs of concept that demonstrate value in the customer's environment.
As part of Microsoft's AI Workforce team, you will help customers move from AI possibility to practical implementation, bringing together Microsoft 365 Copilot, Copilot Studio and agentic experiences to address real business scenarios. You will engage technical and business decision-makers to remove technical blockers, shape the solution approach, and build customer confidence in adopting AI responsibly and at scale.
You will also contribute to a broader community of solution engineers, sharing reusable technical patterns, demonstrations and customer learnings while drawing on Microsoft's senior technical experts for complex opportunities. The DSE organization emphasizes architecture validation, workshops, POCs, rapid prototyping, technical depth and community-based knowledge sharing rather than routine presentations or basic product demonstrations.
Responsibilities
- Lead technical engagements: Serve as a trusted technical advisor to customers, leading technical discovery and translating business requirements into secure, scalable AI and modern-work solutions.
- Drive the technical decision: Design and deliver compelling technical demonstrations, architecture sessions, workshops, rapid prototypes, pilots, and proofs of concept that demonstrate the value of Microsoft solutions and help customers confidently make technology decisions.
- Build AI-powered solutions: Apply hands-on expertise across Microsoft 365 Copilot, Copilot Studio, agents, and the broader Microsoft AI ecosystem to develop solutions addressing customers' business scenarios.
- Accelerate AI transformation: Help customers move from AI experimentation to adoption by identifying high-value use cases, validating technical feasibility, addressing technical blockers, and demonstrating measurable business value.
- Design secure and scalable architectures: Guide customers on solution architecture, security, governance, identity, data readiness, integration, and responsible AI considerations required to deploy AI solutions successfully.
- Engage technical and business decision-makers: Build trusted relationships with customer stakeholders, un
