Overview
Customer Success Account Manager CSAM - Manager
Microsoft Mission
We are always learning and insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
What Joining Microsoft Means?
Microsoft is on a mission to empower every person and every organisation on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Customer Success at Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and customer success offerings. Microsoft invests in a dedicated Customer Success team that helps customers successfully realise their business outcomes and the value of their investments in Microsoft.
Impact:
As a Leader/Manager of a Customer Success Account Manager CSAM team, you will lead a high-performing team of Customer Success Account Managers CSAMs, that are well versed in cloud adoption, program delivery management practices and technology trends. This is an exciting role that will help fuel customer success, through your leadership and innovation with business, customer and team engagement.
Responsibilities
Lead and coach the Customer Success Account Management team to adopt organizational and customer success strategy, maximizing customer investments and value across all solution areas while fostering a healthy, collaborative team culture.Guide the team in developing and delivering strategic roadmaps and Customer Success Plans in partnership with key stakeholders and executives, ensuring program planning, expectations, and delivery are aligned to agreed customer outcomes and account priorities.Own and deepen executive and operational relationships with key customer, partner, and internal stakeholders, ensuring customers recognize business value, issues are anticipated and mitigated, and cross‑sell and upsell opportunities are identified and pursued.Drive conversations that connect customer objectives to the Microsoft portfolio of work, promoting opportunities for growth and helping customers adopt modern, secure digital approaches aligned to their current and future goals.Model strong people management by setting clear objectives, enabling success across boundaries, investing in individual growth and career development, and running delivery excellence rhythms of business across your portfolio.
Qualifications
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years c
