Overview
The Senior Program Manager, Global Workplace Services GWS, is responsible for designing, running, and improving the centralized rhythm of business and performance system that supports GWS business priorities, Leadership Team, and central office. The role translates business strategy and stakeholder needs into clear program plans, requirements, and success measures, as well as manages special projects on behalf of the GWS VP Vice President and Americas GM General Manager.
The Senior Program Manager conducts analysis to identify opportunities, define scope, evaluate business value, and recommend solutions. Additionally, partnering across functions such as GWS global teams, Finance, and OCFO Office of the Chief Financial Officer to align stakeholders, establish plans of record, clarify roles and responsibilities, and ensure financial and operational requirements are addressed.
This role manages program execution through project plans, milestones, resources, budgets, performance metrics, communications, and rhythm of business processes. Using scorecards, dashboards, and data analysis, you monitor outcomes, communicate status and risks, drive accountability, improve program effectiveness, and make improvement recommendations.
At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
Rhythm of Business
- Establish and own the end-to-end business rhythm, incorporating Finance, Corporate, and GWS global activities.
- Oversee preparation for and facilitation of business review meetings, highlighting financial variances and business performance against key initiatives.
- Develop and manage annual organizational priorities; Develop and publish quarterly business review presentations.
- Coordinate and facilitate All Hands meetings, Directs offsites, annual team offsite meetings, and other key organizational alignment meetings.
- Facilitate monthly leadership team meetings to ensure effective sessions.
- Own and drive deployment of selected GWS programs or initiatives, as identified by the VP/GM, working either with delegated authority or through solid influence. Convene and manage teams, where needed, to drive execution of assigned programs and initiatives.
Budget/Forecasting
- Steward the annual planning process, forums, and commitment establishment.
- Manage team reporting tools to track progress against commitments.
- Drive G&A General & Administrative expense budget planning, tracking, and forecasting for the lines of business in collaboration with Finance stakeholders.
- Manage department controllable line items T&E - Travel & Expense, Morale, Employee De
