About the RoleWe are looking for a highly analytical proactive and techsavvy Commercial Collections amp UCC Research Specialist to support commercial debt recovery business investigations and operational case managementThis role combines three key functions commercial collections and payment negotiations UCCDCC research and enforcement support and administrative operations The successful candidate will be responsible for communicating with debtors negotiating payment arrangements investigating business relationships identifying potential recovery opportunities and maintaining accurate case documentationThe ideal candidate is confident handling sensitive financial conversations skilled at uncovering relevant business information and capable of using technology and AI tools to improve research and operational efficiency They must be resourceful detailoriented and able to manage complex cases independently with minimal supervisionCandidates must demonstrate relevant practical experience General customer service call centre or administrative experience alone will not be sufficientRequirementsKey Responsibilities1 Commercial Collections amp NegotiationsContact debtors to discuss outstanding financial obligations and negotiate payment arrangementsCommunicate firmly professionally and respectfully while working towards practical collection outcomesExplain financial obligations and payment requirements clearlyManage challenging conversations while maintaining professional relationshipsConduct timely followups on outstanding payments and agreed payment arrangementsDocument collection activities negotiation outcomes and next steps accuratelyFollow all applicable collection laws regulations and clientapproved procedures2 UCCDCC Research amp Enforcement SupportConduct investigative research into debtors their businesses and their commercial relationshipsIdentify companies customers or third parties that may owe money to debtors and could represent potential recovery opportunitiesResearch corporate connections business relationships and relevant commercial information using online sources and business research toolsAnalyse findings to identify potential leads for further investigation or recovery actionPrepare professional correspondence and supporting documentation in line with clientapproved proceduresOrganise research findings clearly and accurately for review and appropriate next stepsFollow established legal and compliance procedures when supporting UCCDCCrelated enforcement activities3 Operations amp Case ManagementMaintain accurate spreadsheets case records research findings and supporting documentationTrack collection activities deadlines followups and case progressUse Microsoft Excel and Google Sheets to organise analyse and manage case informationMaintain clear and structured records within CRM systems and document management platformsUse AI tools to support research summarise information organise findings and improve workflow efficiencyManage multiple cases and competing priorities without compromising accuracyIdentify operational issues investigate discrepancies and recommend practical solutionsProvide clear updates and reports on case progress research outcomes and outstanding actionsMinimum RequirementsRelevant experience in commercial collections debt recovery payment negotiations investigative research or financial operationsDemonstrated ability to negotiate payments firmly and professionallyExcellent written and verbal English communication skillsStrong investigative research and analytical abilitiesAbility to identify relevant business relationships and potential thirdparty payment obligationsStrong problemsolving skills and exceptional attention to detailProficiency in Microsoft Excel Google Sheets and Google WorkspaceExperience using AI platforms such as ChatGPT Claude or similar toolsFamiliarity with online business research tools CRM systems email platforms and document management softwareStrong organisational skills and the ability to manage multiple cases deadlines and followupsAbility to work independently learn complex processes quickly and exercise sound judgementProfessionalism and discretion when handling confidential financial informationPreferred ExperienceUniform Commercial Code UCC enforcement or related commercial recovery supportDCCrelated research or enforcement support where applicableCommercial debtor investigations and business relationship researchIdentifying potential receivables customers or third parties connected to debtorsExperience researching corporate structures business affiliations and commercial transactionsExperience preparing formal correspondence and supporting documentation for recoveryrelated activitiesExperience using AI tools to improve investigative research data analysis documentation and operational efficiencyRequired Software amp ToolsCandidates must be comfortable usingMicrosoft Excel Spreadsheet management data analysis filtering sorting and trackingGoogle
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