About the RoleWe are looking for an organised proactive and detailoriented Dispatcher to coordinate nonemergency medical transportation NEMT services for patients and members in the United StatesIn this role you will be responsible for coordinating transportation requests assigning trips to drivers monitoring journeys in real time and ensuring that members arrive at their destinations safely and on time You will act as the central point of communication between drivers healthcare facilities scheduling teams and other stakeholders to keep daily transportation operations running smoothlyThe ideal candidate has experience in dispatch logistics or transportation coordination and can think on their feet when schedules change or unexpected issues arise You should be comfortable working across multiple systems managing competing priorities and communicating clearly and professionally in a fastpaced environmentRequirementsKey ResponsibilitiesTrip Intake amp SchedulingReceive and review transportation requests through systems such as Zoho Desk and MOVIVerify trip details including pickup and dropoff locations appointment times service requirements and any special accommodationsConfirm trip readiness eligibility and required authorisations in line with company proceduresIdentify missing information or scheduling conflicts before trips are assignedDriver CoordinationAssign trips to drivers based on availability location vehicle suitability and service requirementsCommunicate trip details special instructions and schedule changes clearly to driversMonitor driver availability and trip progress throughout the dayCoordinate adjustments when drivers become unavailable or transportation needs changeRealTime Dispatch ManagementMonitor active trips and track ontime performanceRespond promptly to delays cancellations driver noshows vehicle breakdowns and missed pickupsProvide routing guidance and support to drivers when neededCommunicate transportation updates and estimated arrival times ETAs to healthcare facilities medical offices staff and family membersCoordinate return trips facility wait times and sameday transportation changesResolve service concerns professionally while prioritising member safety and continuity of serviceDocumentation amp System UpdatesUpdate trip statuses accurately in dispatch and transportation management systemsRecord delays cancellations incidents and servicerelated issuesMaintain complete trip notes and required compliance documentationEnsure records are accurate up to date and aligned with company proceduresProblemSolving amp Operational SupportIdentify and resolve scheduling conflicts coverage gaps and potential service disruptionsEscalate urgent or complex issues to the appropriate team members or managementCollaborate with schedulers drivers and operational teams to maintain efficient service deliveryAssist with urgent or additional transportation requests when requiredRequirementsPrevious experience in dispatch transportation coordination logistics or fleet operations is requiredStrong organisational and timemanagement skillsExcellent verbal and written communication skillsAbility to manage multiple trips requests and priorities simultaneouslyStrong problemsolving skills and the ability to remain calm under pressureComfortable working with scheduling software transportation management systems and digital communication toolsStrong attention to detail when reviewing trip information and maintaining recordsAbility to work independently in a fully remote environmentWillingness to work US business hours consistentlyPreferred ExperienceExperience with nonemergency medical transportation NEMT operationsFamiliarity with healthcare scheduling and patient transportation coordinationExperience using Zoho Desk MOVI PCC or similar dispatch and transportation management platformsUnderstanding of driver coordination trip authorisations and transportation compliance requirementsFamiliarity with basic medical terminology and insurance processesExperience communicating with healthcare facilities medical offices drivers or patientsKey Skills amp CompetenciesAttention to detail Ensuring trip information schedules and documentation are accurateProblemsolving Responding quickly and effectively to unexpected changes and service disruptionsCommunication Providing clear updates to drivers facilities and internal teamsCoordination Managing multiple moving parts while keeping trips on scheduleCustomer service Handling enquiries and concerns professionally and empatheticallyAdaptability Adjusting to changing priorities in a fastpaced operational environmentTechnology proficiency Learning new systems quickly and confidently navigating multiple platformsWhat We OfferFully remote work from South AfricaFulltime employment opportunityConsistent working hours aligned with US business operationsThe opportunity to contribute to essential healthcare transportation servicesImportant Recruitment NoticeFraud Disclaimer ReWorks Sol
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