About the RoleWere looking for a detailoriented and professional Healthcare Quality Assurance amp Onboarding Coordinator to support quality assurance documentation compliance and onboarding within a healthcare services environmentThe ideal candidate is organised communicates confidently and enjoys working with detailed processes that require accuracy and consistency Youll play an important role in ensuring that Registered Behavior Technicians RBTs submit accurate and complete session notes follow the required documentation standards and understand how to use the relevant software and systemsWhile the primary focus will be quality assurance and onboarding the role may also involve occasional HR and administrative support as needed Were looking for someone who is adaptable takes initiative and is comfortable stepping in to assist outside their core responsibilities when requiredRequirementsKey ResponsibilitiesQuality Assurance amp DocumentationReview session notes and clinical documentation to ensure accuracy completeness and compliance with established standardsMonitor documentation submissions and follow up with RBTs to ensure outstanding or incorrect session notes are addressed promptlyIdentify missing information inconsistencies and recurring documentation issues escalating concerns where necessaryMaintain accurate records and trackers to monitor documentation quality outstanding items and compliance deadlinesSupport the implementation and maintenance of quality assurance processes and proceduresOnboarding amp Software TrainingAssist with onboarding new RBTs ensuring they understand documentation requirements internal processes and relevant proceduresTrain new team members on how to navigate and use the relevant software and systemsProvide guidance and ongoing support to RBTs who need assistance with documentation or systemrelated queriesFollow up with new starters to ensure they are comfortable with the systems and are meeting the required standardsCommunication amp Team SupportCommunicate professionally with RBTs and internal team members regarding documentation requirements outstanding tasks and areas for improvementProvide clear instructions and constructive feedback to help maintain high standards of documentationWork collaboratively with relevant teams to resolve documentation issues and support smooth daytoday operationsAssist with occasional HRrelated tasks and general administrative duties when neededRequirementsPrevious experience in quality assurance compliance documentation review onboarding training or a similar coordination roleExperience in a healthcare environment is preferred with healthcare quality assurance experience considered a strong advantageStrong attention to detail and the ability to identify errors inconsistencies and missing informationExcellent written and verbal communication skillsA professional patient and organised approach to following up with team membersComfortable with repetitive detailheavy tasks that require accuracy and consistencyConfident using computer systems and learning new software platformsStrong organisational skills with the ability to manage multiple followups and deadlinesFlexible and willing to assist with responsibilities outside the primary scope of the role when neededIdeal Candidate ProfileThe ideal candidate is someone who takes pride in getting the details right They are comfortable reviewing documentation following up on outstanding tasks and ensuring processes are completed correctly rather than simply ticking boxesThey communicate professionally can confidently hold team members accountable for completing required documentation and enjoy helping others learn new systems and processesSomeone with experience in healthcare administration clinical documentation quality assurance compliance or training and onboarding would be well suited to this roleWhat Success Looks LikeSession notes are submitted accurately completely and on timeDocumentation errors and outstanding submissions are followed up on consistentlyNew RBTs are onboarded effectively and can confidently use the required softwareQuality assurance processes are followed consistently with issues identified and escalated appropriatelyThe wider team receives reliable support with documentation onboarding and occasional administrative or HR tasks
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