6002 - Murrieta - 25560 Madison Avenue, Murrieta, California, 92563CarMax, the way your career should be! Position Overview
As a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for every guest. You’ll support our Service Department by assisting customers both in person and over the phone—before, during, and after the service or repair process. This position is ideal for individuals who thrive in a fast-paced, customer-focused environment and want to be part of a team that values integrity, innovation, and putting people first.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
Follow CarMax Environmental, Health and Safety EH&S requirements and maintain a clean and orderly work area.
Required Qualifications
Strong interpersonal and communication skills with proven ability
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