CMU Online is experiencing significant growth and seeks a strategic program leader responsible for comprehensive program management of multiple 10+ online graduate programs across 5 schools/colleges with significant nterdisciplinary collaboration across internal and external departments and partners.The Director will independently lead the overall program management strategy to ensure an exceptional student experience, maintain the quality and reputation of CMU Online and meet retention/revenue goals. They will develop strategies, systems and processes to support these goals.In addition, they will work collaboratively across the university with academic departments, enrollment services, computing services, registrar and financial aid to successfully manage the complexity of a central unit supporting programs that span multiple schools and colleges.Finally, the Director will play a key role in the development and launch of multiple new programs annually, independently directing all aspects of operationalizing a new program in various systems in coordination with the academic department and across university partners.This role is ideal for a highly experienced program management leader with experience managing all aspects of multiple programs while successfully collaborating with various stakeholders and partners. They will have strong critical thinking skills, expertise managing significant complexityand have good judgement to independently resolve exception cases.Core Responsibilities include:Program Strategy & OperationsDirect all aspects of program strategy and operations for CMU Online's growing portfolio of 10+ online graduate programs across multiple academic departments.Manage significant complexity across student needs, academic requirements and operational standards to support effective program delivery, strong student outcomes, and continued portfolio growth.Evaluate operational challenges and exception cases, exercise independent judgm
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