Carnegie Mellon University’s Police Department is searching for a Public Safety Telecommunicator to join their team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by receiving and dispatching emergency calls and other information between the campus community and on-duty university police and security officers, keeping accurate records, and performing other office duties in addition to managing emergency calls.Core responsibilities include:Overseeing the operations of the communications center and dispatch desk during an assigned shift, ensuring that all incoming calls and visitors are dealt with properly and promptly. Monitoring alarms, video feed from university security surveillance system, and outside agency channels for calls near campus. Providing general university information to callers and walk-in customers.Receiving requests for assistance via phones, walk-ins, two-way radio, etc. and dispatching calls to proper police officer, guard, or traffic monitor. Dispatching Student EMS to on-campus medical calls. Transferring some medical calls to City EMS per protocol. As needed, notifying city medics, police, or fire departments. Point of contact for shuttle/escort radio communications.Receiving emergency building maintenance calls and notifies appropriate parties and on-call personnel in Physical Plant/FMS, Housing, Student Life, etc., per established protocols. In the event of a campus-wide emergency, makes notifications, coordinates communications and notifications, summons mutual aid assistance, and prioritizes communication center traffic.Maintaining accurate and detailed logs and records of dispatch activities. This entails typing, distributing, and filing reports, as well as processing requests for copies of incident reports.Monitoring campus email and replying or forwarding as necessaryAssisting with general office dutiesAdaptability, excellence, an
