Overview
Microsoft is seeking a Senior Product Manager to serve as a Customer Solution Architect within the Microsoft 365 Copilot extensibility organization. This role combines product management discipline with hands-on solution architecture to help strategic customers and partners design, validate, and adopt secure, scalable solutions across Microsoft 365 Copilot, agents, connectors, plugins, Model Context Protocol MCP, Microsoft Graph, Copilot Studio, Work IQ, and related Microsoft cloud services.
You will act as a trusted technical advisor at the intersection of customers, partners, field teams, product management, and engineering. You will lead discovery and architecture engagements, translate complex business and technical requirements into implementable solution patterns, unblock high-priority deployments, and convert customer evidence into product insights that improve platform quality, usability, and adoption. The ideal candidate is equally comfortable in facilitating executive and technical conversations, creating architecture artifacts, troubleshooting integrations, building or demonstrating prototypes, and influencing product direction without direct authority.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead technical discovery with customers and partners to clarify business outcomes, user scenarios, functional requirements, data sources, security and compliance needs, integration constraints, and success measures.
- Design end-to-end solution architectures for Microsoft 365 Copilot extensibility scenarios, including agents, plugins, synchronized and federated connectors, MCP servers, Microsoft Graph, Copilot Studio, Microsoft Entra ID, and supporting Azure services.
- Serve as a trusted technical advisor to customer technical decision makers, architects, developers, partners, and Microsoft account teams; clearly communicate recommended patterns, tradeoffs, product limitations, risks, dependencies, and mitigation options.
- Guide customers and partners from envisioning through proof of concept, validation, pilot, and production readiness by producing architecture diagrams, technical requirements, implementation guidance, demonstrations, samples, and reusable solution artifacts.
- Diagnose and help resolve complex technical blockers involving authentication and authorization, identity, permissions, data access, grounding and retrieval quality, connector behavior, agent orchestration, publishing, governance, reliability, and scale.
- Partner closely with product management and engineering to reproduce issues, document customer evidence, prioritize feature gaps, sh
