Job Description:KEY RESPONSIBILITIESFirst-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents.Problem Resolution: Diagnose and troubleshoot hardware, software, and network issues, aiming to resolve Level 1 issues independently and escalate more complex problems to Level 2 support as needed.Incident Tracking: Use a ticketing system to log and track incidents and service requests, ensuring accurate and detailed records of all support interactions.Client Communicatio...
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