job overview Manage the activities of a front desk shift ensuring that guests receive prompt professional attention and personal recognition At HUALUXE we want our guests to feel accomplished and respected To help them we need you to offer intuitive Chinese hospitality and Show Chinese Etiquette by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol Respect and Recognize We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above therest Help Accomplish by fully understanding our guests business and social engagement needs and take proactive action to exceed their expectations by efficient and accurate services Duties and Responsibilities Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations Provides functional assistance and direction to all departments Cooperates coordinates and communicates with other hotel departments as required Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supervises and directs Reception and Reservations personnel Supports and assists Front Office personnel and all departments at peak periods Ensures VIPs and IHG rewards club guests receive special attention Inspects front of house and back of house regularly for cleanliness Assists Guest Relations in greeting rooming and sending off VIP guests Monitors appropriate standards of conduct uniform hygiene and appearance of staff Provides input for Front Office meetings Promotes interhotel sales and inhouse facilities Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates Analyses the rate variance report to ensure rooms revenue control Takes action with the Property Management Systems PMS in emergency situation PMS Fully conversant with all hotel emergency procedures Ensures front line staff complies with FIT marketing techniques and maximize sales Works with Superior and Human Resources on manpower planning and management needs Works with Superior and Director of Finance in the preparation and management of the Departments budget
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