DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS Summarize monthly phone bill statements for each department OUR PEOPLE The Service Center Agent is responsible and accountable for all operations in relation to the Switchboard and guest message delivery reservation taking and information providing requirement regarding to guest rooms amenities receiving and handling whilst on duty All duties and tasks performed are to be procedurally correct timely and of a consistently high quality The Service Center Agent must also ensure that through personal presentation telephone manner effective and efficient work practices and guest service standards that guests and callers first impression of the Hotel is a lasting one of genuine warmth and friendliness and of high standards Responsible for ensuring that clear and constant communication line is kept with all staff areas and hotel department To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the Hotel Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts Maintain a well groomed hair style and wear clean shiny well polished shoes and a neat uniform while on duty GUEST EXPERIENCE Maintain a willingness to please attitude and give undivided attention to any guest calling Welcome guests call with smile offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members To ensure as a Service Center Agent at hotel have a comprehensive knowledge of the city and what is happening within the city at all times and to ensure that all guest inquiries are met with prompt informative yet friendly solutions Provide door opening notification services for guests with invalid room cards in accordance with hotel standards Provide information to guests about the hotel facilities and services Provide guest services and guidance Learn and utilize names of guests especially repeat and long staying guests remaining alert to situations where he can be of assistance to guests RESPONSIBLE BUSSINESS Must be fully conversant with emergency evacuation and fire procedures Ensure governmental regulations and data privacy requirements are met QUALI FICATIONS AND REQUIREMENTS Required Skills Communication skills are utilized a significant amount of time when interacting with others demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company Able to read and write English Qualifications High School or Vocational Certificate in Hotel Administration Hotel Management or equivalent Experience 6 months experience in guest service or customer service or an equivalent combination of education and experience 6
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