Alteo is looking for an IT Technician for anIT Support Team Lead based in Dorval. Responsibilities: Lead, coach and motivate a team of technical support specialists. Provide guidance and support to team members, fostering a positive and collaborative work environment Ensure that KPIs, procedures as well as customer satisfaction are met. Oversee the day-to-day operations of the technical support center, ensuring fast and efficient resolution of customer issues. Collaborate with other departments to handle escalated technical issues and ensure smooth communication. Maintain a high level of c...
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