Boston Medical Center - Block 2D, Altron Campus, 20 Woodlands Dr, Woodmead, Johannesburg, 2191, South Africa
POSITION SUMMARY:Provides expert support to end-users, employing a high degree of customer service, technical expertise, and timeliness. Has frequent interactions with customers; therefore, must be effective in interpersonal communications and problem solving. Uses a high degree of patience and problem management techniques to solve problems. Follows through on resolution with users. Adheres to established standards in configuring and deploying systems for research. Supports the Research Technology Program by taking break/fix trouble calls, managing hardware/software process and triages the Se...
