The OpportunityThe long term capacity planner is responsible for the development and maintenance of rolling 18 month capacity models for multiple lines of business that may include contact center and back office operations.The TeamThis role is part of the Shared Services & Enablement Workforce Management team. We support Customer Care Center and Life New Business Organizations in meeting operational and organizational goals. Our Capacity Planner forecasts from historical data combined with what is required to meet the current and future needs of the business. Our Planned Schedulers ensure ...
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