Alteo is looking for a Technical Account Manager Payment Solutions for a permanent position based in Montreal. Your main role will be to oversee the processing, internal feedback and follow-up of customer requests, in compliance with contractual SLAs. Responsibilities: Monitor the processing of requests and complaints in order to guarantee compliance with contractual commitments and SLAs. Monitor the processing of customers\' administrative and commercial requests Ensure that malfunctions arising from customer calls are identified, formalized and dealt with Ensure the follow-up of quality comm...
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