JOB SUMMARY The Customer Service Representative is responsible for directly servicing the needs of the MaxxSouth residential customer The CSR is responsible for being an expert in billing and general information for the residential customer and promoting the companys products and services The CSR will solve all customer concerns that are correctly routed to Billing and General Information queue on the first call with complete accuracy The CSR reports directly to the assigned Customer Relations Supervisors There are no reports to this position ESSENTIAL JOB FUNCTIONS The Call Center Sales Repr...
