Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests name at every opportunityRegisters and rooms all arrivals according to established proceduresGreet the guests upon their arrival and escort them to the Executive Lounge for checkin if the reception desk if occupied by other guestsPerforms check in check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation if there is a need of assist Coordinate with other departments or sections for all requires from guestsEnsure the breakfast afternoon tea and evening cocktails are set up accordinglyDelivers newspaper and magazine in the Club roomsEnsure the cleanliness of the Club Floor and lounge at all timesKnowledgeable in the FB lounge menu and cocktail drinksKnowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and also HUALUXE Hotels Group Loyalty programsAttends to guests complaints inquiries and requests referees problems to supervisor Executive Club Manager if heshe unable to assistMaintains comprehensive knowledge of standard reservation procedures including correct forms to use how to read telex email messages and how to interpret availability sources within the reservation systemsMaintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG BrandDaily to check through IHG Rewards Club members and VIPs list and arrival reports to check rooms of expected arrival guests and ensure that amenities are prepared and ordered Upon arrival greet and welcome themMaintain files on Hotels facilities airline schedules transportation schedules routes and course map and other relevant tourist informationBe conversant with all hotels activities by reading event order Public Relations materials and also promotion of competitor advertisement in the media for details on special promotionEndeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club member and other VIPs and with reference to hotel and to be a health or safety hazardRequired Skills Communication skills are utilized a significant amount of time when interacting with others demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the CompanyAble to read and write EnglishProficient in the use of Microsoft Office and Property Management SystemQualifications High School or Vocational Certificate in Hotel Administration Hotel Management or equivalentExperience 1 year experience in guest customer service or an equivalent combination of education and experience1
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