Description POSITION OVERVIEW This position is responsible for providing an outstanding level of customer services by providing direct IT support to internal and external staff and clientsESSENTIAL DUTIES and RESPONSIBILITIESincludes the following responsibilities but not limited toProvide excellent customer service to internal and external staff and clientsAnswer help desk phone and monitor ticket queues to provide timely response to customersManage individual ticket assignments and document resolutionsHandle escalations from team and determine root cause analysis of deep level issuesCreate a...
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