Job DescriptionWe are looking for a Quality Assurance Specialist to support our global Customer Experience CX teams. The QA Specialists are responsible for ensuring all established processes and procedures are being followed to support the overall customer experience. This individual must have a keen eye for detail and have the ability to provide insight analysis through the use of the Zendesk Quality Assurance tool.ResponsibilitiesComplete evaluations of customer, product, and agent-specific tickets in the Customer Experience CX organizationIdentify behavior opportunities through coaching w...
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