The Production Support team enables our growth by ensuring that existing customers are happy and successful in their use of the Exigers solutions, incidents are well managed, including tracked, documented with root cause analysis. The Head of Production Support is a new role that will manage, develop, coach and mentor Commercial and Government Support and Incident Management staff who respond to client requests, reproduce and troubleshoot issues To be successful, this individual must collaborate effectively with multiple stakeholders across product management, software engineering, data sci...
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