Network Operations Center- NOC Tier 1 and 2Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required:Type of Travel:* * *The Opportunity: The Enterprise Communications Services 3 ECS3 program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks LANs and unified communication UC services. Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program CERP activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference. Responsibilities:As a teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC and Operational staff and be asked to support platform upgrades. You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network. Perform System patching and IAVA patches to network routers and switches. Perform IOS and Software upgradesDraft Standard Operating Procedures SOP for network operations. Troubleshoot systems failures and accessibility problems within the network to our services. Monitor network performance, track usage and develop capacity reports. Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.Uses experience and knowledge articles to understand/implement potential workarounds. Updates knowledge articles and handles "how to" questions. S
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