n JOB SUMMARY n n Leads and manages all daytoday activities related to the sales function with a focus on building longterm valuebased customer relationships that enable achievement of property sales objectives Provdes support for sales activities for larger more complex accounts Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports Creates opportunities to grow the account base through customer interactionsn n CANDIDATE PROFILE n n CORE WORK ACTIVITIES n n Supporting Developing Executing Sales Strategies n Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the propertyn Works with sales team to create and implement a sales plan addressing revenue customers and the market for the segmentn Assists with the development and implementation of promotions both internal and externaln n Maximizing Revenue n Provides positive and aggressive leadership to ensure maximum revenue potential eg sets example with personal booking goalsn Recommends booking goals for sales team membersn n Managing Sales Activities n Monitors all day to day activities of direct reportsn Approves space release for catering to maximize revenue DOS Group in the absence of a Business Evaluation Managern Participates in sales calls with members of sales team to acquire new business andor close on businessn Executes and supports the operational aspects of business booked eg generating proposal writing contract customer correspondencen n Analyzing Reporting on Sales and Financial Data n Analyzes market information by using sales systems and implements strategy to achieve propertys financial room and catering goalsn Assists Revenue Management with completing accurate six period projectionsn Reviews guest satisfaction results to identify areas of improvementn n Building Successful Relationships n Develops and manages relationships with key stakeholders both internal and externaln Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations andor union requirementsn Attends customer events trade shows and sales missions to maintain build or develop key relationships with RitzCarlton Global Sales Organization Managers and accountsn Interacts with guests to obtain feedback on product quality and service levelsn Meets with guests to obtain feedback on quality of product eg guest rooms meeting facilities and equipment food and beverage service levels execution against contract and overall satisfactionn n Managing and Conducting Human Resource Activities n Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operationn Utilizes all available on the job training tools for employeesn Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relationsn Empowers employees to provide excellent customer servicen Observes service behaviors of employees and provides feedback to individualsn Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvementn n Additional Responsibilities n Executes and supports the brands Customer Service Standards and propertys Brand Standardsn nnn nn Marriott International is an equal opportunity employerWe believe in hiring a diverse workforce and sustaining an inclusive peoplefirst cultureWe are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law
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