n We like to lead from the front So were looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity Youll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints queries and suggestionsnnn nnn A little taste of your daytodaynnn nnn Every day is different at IHG but youll mostly bennn Leading the way managing guest experiences team performance and hotel operationsnnn Prioritising workload and ensuring your team deliver authentic memorable experiencesnnn Developing your teams skills to drive results that positively impact on hotel performancennn Having authentic conversations with guests to resolve issues queries or concernsnnn Being first point of contact for any critical emergency situationsnnn nnn What We need from younnn nnn Minimum Diploma or equivalent some college preferrednnn 2 years front deskguest service leader experiencennn Must be fluent in spoken and written Englishnnn Other languages may be preferrednnn Basic mathematics skillsnnn Excellent communication problem solving reasoning and motivational skillsnnn Long periods of standing in the front desk areas and occasional lifting of heavy itemsnnn Working knowledge of hotel property management systems like Opera beneficialnnn Willingness to work evenings and weekendsnnn nnn What you can expect from usnnn nnn We give our people everything they need to succeed From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform impressive room discounts and some of the best training in the businessnnn nnn Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability We promote a culture of trust support and acceptance Always welcoming different backgrounds experiences and perspectivesnnn nnn IHG gives every member of the team the room they need to belong grow and make a difference in a collaborative environment We know that to work well we need to feel well both inside and outside of work and through our myWellbeingnnn framework we are committed to supporting wellbeing in your health lifestyle and workplacennn nnn So join us and youll become part of our evergrowing global familyn
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