Back to search results Service Designer Customer Journey Mapping Secondment Job No 676232 Sydney Inner Suburbs CBD Brisbane Inner Suburbs CBD Melbourne Inner Suburbs CBD Various Max Term Full Time Insurance Pay Band 4 Refer a friend Apply Service Designer Customer Journey Mapping 6Month Secondment OpportunityLocation Sydney Melbourne or BrisbaneAbout the roleThe objective of the Service Designer Customer Journey Mapping role is to lead the creation and optimisation of customer journeys ensuring seamless and engaging experiences that align with both customer needs and business goalsKey AccountabilitiesMap endtoend customer journeys that help identify customer experience improvement opportunities and align them with business objectivesCollaborate with multidisciplinary teams to apply and develop expertise customer journey managementConduct and support diverse research initiatives by drawing on various sources synthesising findings and creating actionable insights to inform decisionmakingUtilise multiple forms of research prototyping and testing to place customers and staff at the heart of service design ensuring inclusivity and accessibility in all approachesForge strong partnerships across Suncorp to drive customer advocacyPresent research and design insights to stakeholders in compelling and visually engaging formatsBe an instrumental part of the groupwide Customer transformation team tasked with creating a customerobsessed workforce driving initiatives to increase customer advocacy resolve pain points and enhance customer retentionPartner closely with key stakeholders to gain a holistic understanding of customer needs pain points organisational goals and project requirementsChampion the humancentered design process and advocate for customer experience CX improvements embedding design standards and methodologies into BAU processesAbout YouMinimum 1 year customer journey mapping experience DesiredInsurance or financial services experience DesiredDemonstrable experience within a similar position DesiredProven experience in driving and communicating customer outcomes through influencing othersKey CapabilitiesCustomer KnowledgeDepth of understanding in customer journey mapping MandatorySkilled ability to contribute to and understand strategic perspectives and translate to tactical actionsCommitted to improving customer experience defining high quality solutions within required timeframesUnderstanding of customer personas business and the marketsindustries in which Suncorp operatesLeadership and influenceBuilds highly collaborative and engaged relationships with team membersDemonstrate the ability to influence negotiate prioritise and plan in partnership with key stakeholdersDecision making and problem solvingStrong analytical skills and problemsolving abilityDemonstrated ability to seek out information and break down problems and situations into components options or alternativesCommunicationStrong story telling skillsStrong written communication skillsAble to communicate complex issues in concise and simple terms to a large range of audiences with confidence and in appropriate formats internal and externalStrong influencing and negotiation capabilityStrong ability to develop and maintain internal and external relationshipsPlanning Organisation and Continuous ImprovementAbility to identify opportunities for improvement and implementActivity seek feedback on performance and take responsibility for own development Apply now Back to search results Advertised 03 Jun 2025 AUS Eastern Standard Time Applications close 17 Jun 2025 AUS Eastern Standard Time Whatsapp Facebook LinkedIn Email App if typeof SocialShareKit undefined SocialShareKitinit forceInit true reinitialize true selector socialsharekit ssk Dont see a job for you Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available Sign Up Today Service Designer Customer Journey Mapping Secondment Multiple locations 17 Jun 2025 The objective of the Service Designer Customer Journey Mapping role is to lead the creation and optimisation of customer journeys ensuring seamless and engaging experiences that align with both customer needs and business goals Read more Service Designer Customer Journey Mapping Secondment Multiple locations 17 Jun 2025 The objective of the Service Designer Customer Journey Mapping role is to lead the creation and optimisation of customer journeys ensuring seamless and engaging experiences that align with both customer needs and business goals Read more
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