Company DescriptionSutherland is seeking a motivated and passionate person to join us as Banking & Retail Customer Service Associates. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job DescriptionBanking & Retail Customer Service Associates in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.Responsibilities: Answers calls and responds to emailsIdentifying and solving customer challenges, including mediating between customers and reatilers, and escalating issues appropriatelyHandles customer inquiries both telephonically an
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