Job Summary:WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on! THE JOBOperations Supervisor will oversee the operations staff in-venue and support the operations manager in whatever tasks necessary.WHAT THIS ROLE WILL DOThis role will be on predominantly show hours with very little Non Show hours.Works directly with the Ops Manager and other supervisors to perform day of show dutiesRespond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgradesWork through and correct guest concerns and complaints regarding security and customer service-related situationsFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening/running/closing duties according to Live Nation policyInform guests of venue amenities & make recommendationsMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredSuggestive selling of all venue products and services when applicableKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-shift sheet and relay information from management directly to staffTurn in all lost and found articles to Box Office Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policiesEnsure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areasLeads all pre-shift meetings prior to start of shiftCommunicate to M.O.D. any issues that guests or team members may haveWork with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates Responsible for c
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
