Event Management Practice Area AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *deployment, and operations of IT Infrastructure Event Management processes while assisting in IT Infrastructure governance and operations. The analyst will work with key stakeholders to ensure proper implementation of event management processes, analyze event trends to identify improvement opportunities, and help maintain operational excellence through continuous service improvement practices.Position Responsibilities:Contributes to the planning, design, and implementation of ITIL ITSM Event processesParticipates in the deployment and transformation of IT infrastructure processes and proceduresProvides analysis and support for on-going service delivery, performance, and governance operationsCollaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertiseHelps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activitiesContributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processesIdentifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysisParticipates in evaluations and quality assessments for proper implementation of processes to meet quality standardsParticipates in TEMs and other requirement gathering work sessionsWorks as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a teamRequired Qualifications:An Active TS/SCI Clearance with PolygraphDegree or equivalent experience and a minimum of 3 years of related work experienceExtensive worki
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