With more than 45,000 employees and partners worldwide, the Customer Experience and Success CE&S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success GCS organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. We are looking for a highly motivated and passionate Cloud Solution Architect CSA focusing on Modern work to join the Customer Success Team. As part of this role. you will be responsible for technical Customer engagements, working with the most challenging and exciting projects within Microsoft Cloud & on prem customer base part of ABS SA. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue.The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees FTEs and Vendor CSAs dedicated
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